Billing, cancellation and refunds

Paid plans are not on sale yet. Pro, Plus and Max open when checkout goes live. Until then nothing can be bought and nothing is charged. These rules apply from the day checkout goes live. To hear when it does, join the early list on the Plans page.

At a glance

Prices: £0, £12, £29 or £79 a month
Billing: Monthly, in advance
Cancelling: Any time; paid features run to the month’s end
Refunds: Unused days refunded in your first 14 days
Extra charges: None: no overage charges
Price changes: At least 30 days’ notice by email

Prices

Renor has four plans, priced per month in pounds sterling: Free £0, Pro £12, Plus £29 and Max £79. Free costs nothing.

Each plan’s weekly AI credits, projects and agent jobs are planned allowances: the credit rates behind them are published before billing opens. Compare them on the Plans page.

How billing works

Paid plans are billed monthly, in advance. Your plan renews automatically on the same date each month until you cancel.

Payments are handled by Stripe, our payment provider. Renor never sees or stores your card number.

Cancel any time

You can cancel whenever you like: in Renor, go to Settings → Plan → Manage billing, or email founder.nexoralabs@gmail.com.

Cancelling stops your next renewal. Your paid features stay until the end of the month you have already paid for, then your account moves to Free. Your projects and work are kept.

Refunds

In your first 14 days. Cancel within 14 days of first paying for a paid plan and you get a refund. Your plan starts straight away because you ask it to, so the refund is for the unused days of that month: we keep a proportional amount for the days you have already had. This applies to everyone, whether you buy as a consumer or for a business.
After 14 days. We do not refund part-months, except where the law requires a refund. If Renor fails to provide the service, we fix it or refund you.
If we end your plan. If Renor ends your paid plan or stops the service, we refund the unused part of the month.
How you are paid back. Refunds go back to the payment method you paid with. Banks usually show them within 5 to 10 working days.

Upgrades and downgrades

Upgrades take effect at once. For the rest of that month, you are charged the difference in price, pro rata.

Downgrades take effect at your next renewal, so you keep your current plan until then.

No surprise charges

Every plan comes with weekly AI credits. When they run out, AI work pauses until your weekly reset or until you upgrade. There are no overage charges: you are never billed for using more than your plan includes. Your projects stay open while AI work waits.

Price changes

If we change a price, we email you at least 30 days before the new price applies. If you do not want to pay it, cancel before then and you will not be charged the new price.

Failed payments

If a payment fails, Stripe tries it again and emails you a reminder. If it still fails, your plan returns to Free. Your work is kept.

Your statutory rights

Nothing on this page affects your statutory rights.

Who you are buying from

Renor is run by its founder as a sole trader in the United Kingdom, trading as Renor (by FounderLab). Our full business name and address are shown on every invoice.

Questions about billing or a refund? Email founder.nexoralabs@gmail.com or see Contact. A person reads every message. For how we handle your data, see Privacy; for using this website, see Terms.

Pay monthly. Cancel any time.